- #TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE HOW TO#
- #TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE INSTALL#
- #TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE DRIVERS#
- #TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE UPDATE#
- #TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE FULL#
#TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE UPDATE#
Make sure you are running the latest update for your version of MAC OS. When you connect your device to a Mac an icon appears on the desktop. Your device should now be listed as a removable drive under Computer / My Computer. If your navigation device is listed with an arrow or red cross, right click on it and select If it is not listed, you should enable your device in the Device Manager. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer. Make sure you have the latest Service Pack for Windows installed.
If your device does not show up as a removable drive under My Computer (Windows) or on your desktop (Mac OS ), try the following: To test this, try connecting your device using a different USB cable. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. Make sure your device is fully charged before connecting it to the computer.įirst connect your device to the computer and then turn on the device using the On/Off button.Ĭonnection to your computer may not be successful if you use a USB hub or a USB port that is on the keyboard, on the front of a desktop computer or a USB port that is not supported by your computer vendor. If your device does not ask you if you want to connect to the computer, try the following: Find the steps for solving each of these issues below. If your device does not connect to the computer, it could be caused by your device not responding, TomTom HOME not recognising your device, or your computer not recognising your device. In this case it's best to contact our technical support to verify the troubleshooting and get help resolving this.The moment you connect your TomTom device to a computer, your device asks Do you want to connect to 'computer'. If your device is still not recognised after going through the steps in the previous sections, the issue may lie with the device itself. If your navigation device is listed, check the status in the following way:Ī yellow/orange status your navigation device is correctly installed.Ī red status means your navigation device is not correctly installed. If your navigation device is not listed, add it in the following way:Ĭlick the plus (+) button at the bottom left and select the TomTom Interface. The navigation device is listed as a network card or as a modem.
#TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE INSTALL#
If your computer fails to assign the driver automatically, you can install it by following the steps below.Ĭlick on the Apple menu in the top left hand corner of your screen and choose
#TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE DRIVERS#
Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device.
#TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE HOW TO#
Tick the box in the confirmation window to confirm that the driver software will be deleted and clickįind MyDrive Connect in the list, select it and then clickįor instructions on how to install MyDrive Connect see: The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers.
#TOMTOM HOME 2 DOES NOT RECOGNIZE MY DEVICE FULL#
It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect.
You should plug the USB connector directly into a USB port on your computer and not into a USB hub or USB port on a keyboard or monitor. If your device has a mount, remove it before connecting the USB cable.Ĭonnect your navigation device to a different USB port on your computer. Make sure the cable is connected directly to your device, and not to the mount. Keep the button pressed until you hear the drums, then release it. Press and hold the On/Off button until your device restarts. Make sure that your device is switched on before you connect it to the computer.įirst, perform a soft reset while your device is connected: To troubleshoot your device's connection, follow these steps in order: If your navigation device is not recognised by your computer or is shown as "Not connected" in MyDrive Connect, the issue might lay with the connection, the computer or with the device itself.
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